The Chavalan & Duc Group was founded in 1955 in Montélimar, in South-East France, and today employs 1,200 people. From 12 to 26 tonne trucks, through crane-trailers to double-decker semis, the Group’s diverse fleet offers a full range of goods delivery, lifting and handling, and logistics services. The haulier has hubs in seven French cities and the French postal service La Poste is a customer.
“We have over 200 semi-trailers on the road for that account”, explains Christian Duc, Technical and Purchasing Director at Chalavan & Duc. “But until recently we weren’t really managing the maintenance, just reacting. In short, when there was a breakdown, we fixed it, whether it was a problem with the tyres, or the brakes, for example. We had no choice but to wait for a breakdown before we took action.”
“One of our priorities is geolocation”
So, a few months ago the haulier turned to EffitrailerTM, the Michelin solutions offer for connecting and remotely managing semi-trailers and tyres. “One of our priorities was geolocation for our semi-trailers, so we can stop them and carry out maintenance and regulatory checks, and also so we know how many kilometres they’ve covered, empty or loaded, etc., which we couldn’t do till now,” explains Christian Duc. Result: thanks to the EffitrailerTM customisable alerts system, real-time tracking portal and long-term optimisation reports, no fewer than “5 to 6 breakdowns have already been avoided,” announces Chalavan & Duc’s satisfied Technical Director. “We were able to act by bringing the vehicles off the road and dealing with ABS and EBS issues. So far, the results are superb and the solution is definitely helping us to improve the quality of service for our customers.”
Another advantage, for a company looking to adopt an environmentally friendly approach: “EffitrailerTM fits well with the QSE process we’re introducing to achieve certification in 2018,” Christian Duc points out. “EffitrailerTM has revolutionized the way we do repairs: we’re no longer just reacting, or even preventing; we’ve switched over to predicting,” he sums up.